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Patient Access Customer Service Representative-Dental

Position Summary: The Summit Community Care Clinic (SCCC) Patient Access Representative will promote, maintain, and improve individual and community health by supporting patients in adopting healthy behaviors. The Patient Access Representative is responsible for the smooth operation of the Clinic's front desk, including but not limited to telephone answering and directing calls; patient scheduling; patient processing; patient chart set up and maintenance; fee collection and balancing; filing and typing. The Patient Access Representative provides professional services under stressful conditions, and acts as a Care Clinic representative to patients, volunteers, community partners and the general public. The Customer Service Representative performs other related job duties as assigned by supervisor. The Patient Access Representative must demonstrate regard for the rights of all patients, staff and volunteers. Provides respectful and considerate care focused on the patient's individual needs. The Customer Service Representative will provide a safe and confidential environment for patients, families and personnel. Standards of Performance: Promote the philosophy and mission of Summit Community Care Clinic; Demonstrate accountability and responsibility for duties and tasks associated with the position; Acquire, maintain and demonstrate appropriate knowledge level and competencies; Demonstrate a commitment to service excellence and quality improvement; Act as a representative of the clinic with patients, staff and the general public in a professional and supportive manner; Demonstration of Core Clinic Values: When working with our team: Respect others and honor diversity; Be straightforward and direct when dealing with co-workers, our patients and vendors/partners; Work well within and between teams knowledgeably and capably; Contribute to the team's mission/goals; Demonstrate appropriate balance of work and personal life; Communicate in a thoughtful and responsive way to employees at all levels. When working with our patients: Create solutions that add value to their health; Deliver quality service by doing quality work; Remain graceful and tactful under pressure; Remain patient, competent, and professional with patients; Integrity Know and follow applicable laws and regulations; Demonstrate integrity and honesty; Behave conscientiously in potential conflict of interest or political situations; Deal with patients fairly and consistently. Safety/Confidentiality Value safe working and patient procedures; Demonstrate strong safety consciousness; Demonstrate strong confidentially consciousness; Maintain strict adherence to safety and confidentiality guidelines and regulations; Use and promote all safety and confidentiality techniques and equipment. Essential Functions: Promotes the philosophy and mission of Summit Community Care Clinic with patients, clinic staff, volunteers, donors, community partners, and among general public. Ensures the steady operation of the telephone system, including but not limited to: answering all lines as needed, directing calls to appropriate staff, receiving and distributing messages complete with all pertinent information, operating voicemail, and telephone referrals to other agencies. Ensures the appropriate scheduling of patient appointments for all services, including but not limited to : Patient scheduling in Aprima & Dentrix with attention to maintaining open access, operational flow, and needs of patients. Ensuring that all available slots are kept filled throughout the day. Maintaining accurate schedules that reflect no-shows, cancellations, and completed appointments. Make reminder calls when needed. Prepares charts for all scheduled appointments. Places any forms patient will need to complete for visit and placing chart in stand up rack in appropriate order for appointment time. Processes the patient through the clinic system, ensuring that the proper paperwork is completed, including but not limited to; patient registration, consent forms, update information on existing patients and any other required forms and/or paperwork. Ensures that the patient is registered in the scheduling database accurately and that all of the information is up to date. Ensures that patient records are complete, accurate, and accessible for personnel. Ensures that paperwork is filed in a timely fashion. Exhibits initiative when work load allows or instructed by supervisor Responsible for collecting appropriate fees from patients. Accurately records payments, producing receipts for patient and Clinic records and makes correct change. Balances cash drawer utilizing appropriate methods, completing Day Sheet and storing end of day receipts in assigned location. Is responsible for operation of front desk, including extended hours and weekends if required. Ensures that daily tasks are completed. Acts as a representative of Care Clinic with patients, staff and the general public, acting in a professional and responsible manner, promoting excellence. Works constructively with the Clinic staff to ensure the smooth operation of the Clinic. Handles change in tasks, procedures and duties with professionalism. Works with the volunteer and staff providers, dentists and their office staff to ensure accurate scheduling. Performs other related job duties as assigned by Front Desk and Eligibility Supervisor Responsible for maintaining the waiting room and front desk in a neat and presentable manner. Checks and documents calls to prescription refill line. Complete lab tracking process in a timely and thorough manner as described in lab policy. Complete lab call backs as delegated by provider. Maintains compliance with Occupational Safety and Health Administration regulations and provides assistance in accordance with those guidelines.

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